Login Issues
Forgot password, expired session, can't get the magic link. The usual login problems and how to fix them.
Updated May 6, 2026
Most login problems fall into three buckets: wrong password, email not arriving, or a stuck session. Each has a quick fix.
Forgot password
- On the sign-in screen, tap "Forgot password."
- Enter the email on your account.
- Check inbox (and spam) for a reset link. Open it on the same device when possible; the link logs you in directly.
- Set a new password and you're back in.
Reset email never arrived
- Check spam, promotions, and any forwarding rules.
- Wait 5 minutes, then resend. Multiple resends in quick succession sometimes get throttled.
- Confirm you're using the email you signed up with (Apple/Google sign-in uses the email tied to that provider, not your typed email).
Stuck "verifying" or session loop
Force-quit the app and reopen. If it persists, sign out from settings and sign back in. Background OAuth tokens occasionally get into a half-state that a clean re-login fixes.
Note
Still stuck? Email support@pourcost.app with your account email and a screenshot of the error. We can clear the auth state from the server side.